Effective Date: December 7, 2021
1. Collection of Personal Information
When you use our Services, we may collect or receive Personal Information about you to provide our services and operate our business. The types of Personal Information that we may collect about you are:
a) Information You Provide to Us Directly
You may provide your Personal Information to us when you use our Services, including when you create an account with Finning (“Finning Account”), search within or make a purchase through our Services, contact us with enquiries, respond to surveys, or otherwise access our Services. This information may include:
- User Profile - We collect Personal Information associated with your Finning Account. This includes information such as name, email address, delivery address, and phone number.
- Purchase Details - When you make a purchase through our Services we collect information related to that purchase. This may include information such as items purchased, special instructions, date and time of purchase, and subtotal.
- Payment Information - Payment information is collected such as bank name and payment method.
- Surveys - From time-to-time, we invite our customers and users to participate in surveys or contests.
b) Information Received From You as Part of Your Communications
When you use our Services (for example on our Site), complete electronic forms, communicate with us or contact us by online chat, email or phone, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; your purchase details; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your enquiry or request.
c) Information Collected Automatically
We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:
- Technical Information - We collect technical information associated with your activity on our Site and may include information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer our Services.
- Site Usage Information - We collect information to better understand customer traffic patterns and Site usage. This may include the webpage that you were visiting before accessing our Site or mobile application, the pages or features of our Site or mobile application you browsed to inform us which part of our Site, app and Services you visit and how much time you spend there. This information is used to analyse and improve our Site and to provide our customers with a better user experience.
d) Location Information
When you use the Services, we may collect general location information (such as IP address). This information may be used to provide recommendations to you, and to enhance your user experience and improve the services
Cookies are small web files that a site or its provider transfers to your device’s hard drive through your web browser that enables the site’s or provider’s system to recognise your browser and remember certain information.
- to make our Services function properly;
- to improve our Services;
- to recognise you when you return to the Site (or one of our other Services) and to remember information you have already provided, such as items already in your order cart;
- to collect information about your activities over time and across third party websites or other online services in order to deliver content and advertising tailored to your interests; and
- to provide a secure browsing experience during your use of our Services.
b) Web Beacons
Web beacons, also known as web bugs, pixel tags or clear GIFs, are tiny graphics with a unique identifier that may be included on our Site to deliver or communicate with cookies, in order to track and measure the performance of our Site and Services, monitor how many web visitors we have, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user’s hard drive, web beacons are typically embedded invisibly on webpages (or in an email) .
c) Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies (including cookie identifiers on our Site), along with other collected information, to tailor ads or deliver content when you are on our Services or on other devices, apps or websites.
d) Interest-Based Advertising
We (or our service providers) may use the information we collect, for instance, IP addresses and unique mobile device identifiers, to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones, tablets, or computers), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your device settings. We may also use cross-device targeting to help identify our users and serve advertising. This type of advertising is often called “interest-based” or “personalized” advertising—and when it occurs on mobile apps, “cross-app” advertising.
You can learn more about interest-based advertising and how to opt-out of receiving tailored advertising by visiting (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link. To opt out of Google Analytics for display advertising or customise Google display network ads, you can visit the Google Ads Settings page.
Please note that even if you opt-out, you may still receive advertisements from us. However, in that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programmes.
d) Mobile Applications
Depending on your permissions, we may receive your Personal Information from your Internet service and mobile device providers. Users of mobile device who do not want to receive interest-based advertising may opt-out in several ways. Learn more about your choices for mobile devices by visiting http://www.aboutads.info/appchoices. Each operating system, (iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices) provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You should view your device or system “Settings” to determine how you can opt out of use of your device ID for “cross-app” personalised advertising.
3. Use of Your Personal Information
We may use the information we collect or receive about you for various purposes.
a) To Provide You With Our Services
We use your information to provide you the Services. For example, we use credit card information to complete a transaction or an address to fulfil your purchase order. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers (such as the post office and credit card companies) and that are contractually obligated to protect your information as disclosed in this Policy.
b) To Maintain, Improve, and Personalise the Services
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfilment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. For example, it may be used to help us improve our offerings. We also use your information to personalise your experience. For example, we may personalise the content and features you see when visiting our Services. In addition, we may personalise advertisements, marketing communications, and recommendations to make them more tailored to your interests.
c) To Communicate with You
We use your information to communicate with you. We may contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “unsubscribe” of receiving future marketing or other communications within 10 days. We may also use your information to provide you with a customised or personalised URL (“PURL”). The PURL will take you to your own personalised website that will provide you with content based on stated preferences or information for our database. In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services.
d) For Account and Network Security Purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorised users do not gain access to your information.
e) To Maintain Legal and Regulatory Compliance
Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfil our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law.
g) To Protect You, Others, and Our Business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms and Conditions, to comply with the law, and to protect against security risks.
h) For Our Business Purposes
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
4. Sharing of Personal Information with Third Parties
Your Personal Information is not shared with third parties without your permission, except as described below.
a) Service Providers
We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose
b) When Required by Law
We recognise that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity .
c) Corporate Transactions
In the event of sale, transfer, merger, reorganisation, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction .
d) With Your Consent
We also may share or disclose your information with your consent or at your direction .
Finning has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to Finning. Please recognise that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with other through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below .
6. Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements .
7. Third-Party Sites
Some of the functionality may be provided by third parties and the Services may link to other third-party websites that are not controlled by Finning. These third parties are not under our control and Finning is not responsible for their privacy policies or practises. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarise yourself with the privacy policies and practises of that third party.
8. Your Choices
We provide our customers and their authorised agents with the ability to access and delete certain Personal Information. In order to exercise these rights you must login to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. Customers will not receive discriminatory treatment for exercising their rights and can return to the service after deleting their information .
a) Your Rights
This section lists the privacy-related rights (“Rights”) we extend to all of our customers. Your right to know and right to deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our systems .
- Right to Know - You have the right to know the Personal Information we collect, use, disclose, and sell about you.
- Right to Dele on - You have the right to request that we delete any Personal Information we have collected from you or maintain about you. We may save Personal Information when permitted by applicable law including, without limitation, when the information is needed for a legal purpose.
- Right to Rectification - If you have a Finning Account, you may modify certain of your Personal Information by logging into our Site using your username and password and visiting the “Account” page. Right to Opt-Out of the Sale of Your Personal Information - You have the right to opt-out of having your Personal Information sold. Finning does not sell or rent Personal Information to third parties.
- Right to Non-Discrimination - Finning will not discriminate against those who exercise their Rights. Specifically, if you exercise your Rights, we will not deny you goods or Services, charge you different prices or rates for goods or Services or provide you a different level or quality of goods or Services.
a) Asserting Your Rights
You may exercise your right to know or your right to deletion by logging on to your Finning Account or contacting us at email@example.com. We may ask you to verify your identity if you are contacting us through online chat, email, or phone. You may also designate an authorised agent to make a request to know or a request to delete. In order to be able to act, authorised agents have to submit proof that they are authorised to act on your behalf, or have a power of attorney. We may deny requests from authorised agents who do not submit proof that they have been authorised by you to act on their behalf.
For Personal Information that we have collected that is not accessible through the Finning Account, you can request, in writing, that we correct an error or omission to your Personal Information or delete your Personal Information. We will respond to written requests within 30 days, or alternatively, the timeframe prescribed by the relevant legislation.
9. Contact Us
If you have any questions or concerns relating to this Policy or our privacy practises please contact us at:
Finning International Inc.
Attention: Privacy Officer
Edmonton, AB T5P 4P6